Statutory Compliance & Enforcement Desk
IP, Grievance & Enforcement Policy
Last Updated: May 21, 2026 | Enterprise Revision 5.0
SECTION 10A ELECTRONIC CONTRACT & STATUTORY NOTICE
Pursuant to Section 10A of the Information Technology Act, 2000, your continued access, browsing, or usage of vyaparies.com and its generated subdomains constitutes a valid, legally enforceable electronic contract. This document outlines the mandatory legal mechanisms for reporting intellectual property (IP) infringements, platform abuse, and systemic grievances. By utilizing this infrastructure, you explicitly agree to the absolute limitation of personal liability shielding the Sole Proprietor.
1. PURE SAAS INFRASTRUCTURE & SECTION 79 IMMUNITY
The Company explicitly states that it is a Pure B2B2C Software-as-a-Service (SaaS) Utility. We are NOT an “E-commerce Operator” or a “Marketplace Facilitator.”
Statutory Intermediary Claim:
In strict compliance with Section 79 of the Information Technology Act, 2000, and the IT (Intermediary Guidelines) Rules, the Company acts solely as an automated technical conduit. The Platform does not pre-vet, select, or modify product images, trademark claims, or descriptive text uploaded by independent Vendors. Absolute liability for counterfeit goods, trademark piracy, and illegal inventory rests 100% on the independent Vendor operating the software instance.
2. PMLA 2002 & LAW ENFORCEMENT HANDOVER RIGHT
While the Company does not process retail funds, the storefront catalog infrastructure must not be utilized as a front for hawala, money laundering, or illicit wealth transfer via UPI networks.
Under the Prevention of Money Laundering Act (PMLA), 2002, the Company reserves the absolute right to bypass standard DPDP privacy constraints and voluntarily hand over a Vendor's IP logs, access timestamps, and database snapshots directly to Indian Law Enforcement Agencies (Cyber Cell, ED, RBI) without requiring a prior court order, if algorithmic monitoring suspects the storefront is being used to facilitate financial crimes.
3. THIRD-PARTY INTELLECTUAL PROPERTY REPORTING PROTOCOL
If a trademark owner, brand representative, or copyright holder believes content hosted on a Vendor's subdomain infringes their legal rights, they must submit a formal, signed IP Infringement Notice strictly to our centralized compliance desk: support@vyaparies.com.
Mandatory Notice Criteria (IT Intermediary Rules):
- Complainant Identity: Full legal name, physical address, and active contact phone/email of the IP owner or authorized agent.
- Proof of Right: Clear, verifiable evidence establishing ownership of an active trademark, patent, or copyright registration within India.
- Target Localization: The exact, specific URL destination of the allegedly infringing catalog item or image. (Generic platform complaints will be instantly discarded).
- Good-Faith Statement: A written statement declaring a good-faith belief that the disputed use is not authorized by the owner or the law.
- Perjury Declaration & Indemnity: A statement affirming the metrics are authentic under penalty of perjury, accompanied by an explicit agreement to indemnify Vyaparies Technologies against third-party damages resulting from a wrongful takedown.
4. TAKEDOWN PROTOCOLS & VENDOR COUNTER-NOTICE PRIVILEGE
Content Isolation: Upon verifying a compliant IP Infringement Notice, the Company will programmatically mask, disable, or remove the targeted listing. The Company will concurrently notify the affected Vendor.
The Counter-Notice Mechanism:
If the Vendor contractually maintains they hold valid distribution or resale licensing for the isolated asset, they may submit a formal Counter-Notice to support@vyaparies.com. This must include:
- Verifiable commercial invoices or brand authorization documents.
- A formal statement accepting the personal jurisdiction of the competent civil courts at Satna, Madhya Pradesh for ensuing litigation.
Escalation Boundary: Upon receiving a valid Counter-Notice, the Company will maintain the content block for 10 to 14 business days. If the original Complainant fails to provide electronic proof of initiating formal civil litigation or seeking a court injunction within this window, the Platform holds the right to structurally restore the catalog listing.
5. DATA PERSISTENCE & LOCAL CACHE WIPE IMMUNITY
The Platform's UI may utilize local browser caching or IndexedDB features to ensure fast, mobile-first performance before syncing with the master cloud database.
The Vendor explicitly acknowledges that clearing their device's browser history, deleting local app data, or operating in extended offline modes without establishing a cloud handshake may result in local data loss. The Company, the NLP ledger interface, and its Sole Proprietor hold absolute zero liability for transaction logs, ledger balances, or storefront settings lost due to the Vendor wiping their local device cache or failing to sync to the server.
6. STATUTORY TIMELINES (SLAs) & ARBITRATION LOCK
In strict accordance with the Information Technology (Intermediary Guidelines) Rules, the Company enforces the following mandatory processing timelines for communications submitted to support@vyaparies.com:
- Acknowledgment Phase: Every formal IP Infringement Notice, AUP violation report, or systemic grievance will be formally acknowledged within 24 (twenty-four) hours of electronic ingestion.
- Resolution Phase: Complaints concerning copyright piracy, trademark passing-off, or structural AUP violations will be investigated and resolved (via blocking or dismissal) within 15 (fifteen) days.
THE 3-MONTH LIABILITY CAP & ARBITRATION LOCK: The total aggregate liability of the Sole Proprietor for any software malfunction, takedown error, or data loss is strictly capped at the Vendor's past 3 months of SaaS fees. Any B2B commercial disputes arising from this Policy must bypass open civil courts entirely and route to private, Binding Arbitration locked exclusively inside Satna, Madhya Pradesh, India.
7. STATUTORY GRIEVANCE OFFICER
To satisfy Section 5(1) of the IT Intermediary Guidelines, the Company appoints a single, centralized Grievance Officer. All platform notices, IP takedown requests, and law enforcement orders must route here:
Designated Officer: Grievance Redressal & Nodal Officer
Corporate Identity: Vyaparies Technologies (Sole Proprietorship Framework)
Jurisdictional Venue Lock: Satna, Madhya Pradesh, India
Centralized Legal Gateway: support@vyaparies.com