Merchant & System Support Node
Vyaparies Help Center
Centralized support for B2B commercial vendors, SaaS billing, and structural platform inquiries.
Are you a buyer looking for a refund or tracking an order?
Vyaparies Technologies is strictly the software provider for independent shops. We do not process retail transactions, hold your money, or manage shipping. If you have an issue with a product, delivery, or refund, you must contact the specific shop owner directly. We cannot process refunds for retail purchases under any circumstances.
Submit a Support Ticket
Statutory Nodal Officer
In compliance with the IT Act (Intermediary Guidelines) and the DPDP Act 2023, formal legal notices or compliance issues must be routed below.
India
Quick References
How do I export my Khata Bahi data?
You can download your entire ledger via the PDF export button in your dashboard (with machine-readable CSV exports in development). Under our DPA, you hold 100% responsibility for maintaining offline backups.
How do I report a fake store?
Use the contact form and select "Report AUP / Platform Fraud." Include the exact URL of the store. Our team will review and execute an Instant Takedown within 24-36 hours if verified.
My SaaS billing failed. What happens?
Your premium tools will enter a grace period. Please update your payment method via Razorpay in your dashboard. We do not accept direct bank transfers or UPI manual pushes for software fees.